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Doubleknot Friday News

4/29/2016


COMING SOON: Interface Improvements

WEBINAR: Upcoming Program Registration Enhancements


Coming Soon: Interface Improvements

As part of our ongoing efforts to deliver best-in-class solutions to you and your customers, we are planning the following improvements:

Automatic Log Off

To ensure the security of your customers’ information, customers who are logged in but inactive for long periods will be warned about inactivity and eventually logged off. The process is as follows:

After 20 minutes of inactivity, a popup dialog box will warn the customer that their session will expire after a total of 30 minutes have passed. The dialog box will contain buttons to either renew the session or log off of Doubleknot. The number of minutes and seconds remaining until they’re automatically logged off is also displayed.

If the customer does not respond to the warning after 30 minutes of inactivity, the customer is logged off. A dialog box is that explains that their session has expired is displayed.

Account Information Page

As a Doubleknot administrator, you know what Doubleknot looks like when you log on—you see the Feature List and Administer panels with all the tools you need. But when customers, members, visitors and other constituents log on, they see a page with several tabs that provide access to all of their Doubleknot information: registrations, reservations, memberships, upcoming payments and more. These pages to be more visually appealing and easier for your members, customers and volunteers to understand. All of the same information and features will be available (like making payments, updating contact information and renewing memberships).

New account information page (click for a larger view)

Program Registration Interface

Both group signup and individual signup programs will rely on a streamlined and easy-to-understand interface for all aspects of program registration. Improvements include:

  • The Quick Links icons are updated, and registration pages will display them in a menu called “Steps to Complete This Registration.”
  • For group signup programs, you have the option to combine reserving a block of space and naming individuals on the same page.
  • In both group and individual signup programs, the process of selecting session events is faster and easier to understand.

NOTE: To ensure that there is no confusion during your summer program registration and management, the enhancements to the Programs interface will be available by request only until next fall. And, we’re holding a webinar on Thursday, May 12 to introduce these enhancements and answer your questions.

New buttons on the program registration page with custom text for your program beneath the buttons (click for a larger view)

Selecting session events for registrants (click for a larger view)


WEBINAR: Upcoming Program Registration Enhancements

We are pleased to announce several major enhancements to the program registration interface. These changes are designed to make it easier to register and select activities for both group and individual signup programs. Join us for a webinar on Thursday, May 12, at 2 PM Eastern / 11 AM Pacific, where we'll review the changes and discuss best practices for ensuring that your program registration is easy for your constituents and that your program management is easy for your staff.

NOTE: To ensure that there's no confusion during your current summer program registration, the enhancements will be available by request only until fall.

Upcoming Enhancements to Program Registration

Date: May 12, 2016
Time: 2 PM Eastern / 11 AM Pacific


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Doubleknot LLC
1300 Sixth Ave, Suite 100 | Columbus, GA | 31901
Phone (888) 839-8150 | Fax (408) 741-1000 | support@doubleknot.com
© 2016-2022 Doubleknot LLC. All rights reserved.

 

Doubleknot, LLC
20665 Fourth Street, Suite 103 | Saratoga, CA | 95070
Phone (408) 971-9120 | Fax (408) 741-1000 | Doubleknot@doubleknot.com
© 2016 Doubleknot, LLC All rights reserved.